PELAYANAN UMUM DALAM BIDANG ADMINISTRASI KEPENDUDUKAN DI KECAMATAN DAYEUHKOLOT KABUPATEN BANDUNG
Abstract
This research analyzes the effectiveness and quality of public service in the field of population administration at the District Office of Dayeuhkolot, Bandung Regency. The study focuses on the impact of the delegation and withdrawal of administrative authority between the sub-district and the Department of Population and Civil Registration (Disdukcapil) of Bandung Regency, particularly in the management of identity cards (KTP) and family cards (KK). The research employs a qualitative descriptive approach using interviews, observation, and document analysis. The theoretical framework consists of six main dimensions: service procedures, completion time, service costs, service products, facilities and infrastructure, and the competence of service officers. The results indicate that public service quality in Dayeuhkolot is still constrained by administrative complexity, delayed processing time, and limited infrastructure. However, initiatives for transparency, simplified document flow, and community engagement have begun to improve trust in local governance. The study concludes that optimizing service standards and strengthening the competence of officers are key factors for achieving effective population administration services. This research contributes to the development of public service theories and provides practical recommendations for improving decentralized service delivery systems in Indonesia.
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