TRANSFORMASI DIGITAL LAYANAN PUBLIK KOTA MEDAN: BAGAIMANA SMART CITY MENINGKATKAN EFISIENSI DAN TRANSPARANSI
Abstract
References
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Sabani, A. (2020). Investigating the influence of transparency on the adoption of e-Government in Indonesia. Journal of Science and Technology Policy Management, Vol. 12 No. 2, 236–255. https://doi.org/https://doi.org/10.1108/JSTPM-03-2020-0046
Sitepu, Y. S., & Rajagukguk, M. (2022). Digital Literacy Competence Survey in Medan City. Jurnal ASPIKOM, 7(1), 173. https://doi.org/10.24329/aspikom.v7i1.1067
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Anindita, R., Sally, R., & Sihombing, M. (2023). ADAPTASI LAYANAN SIBISA DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI KOTA MEDAN. In Journal of Science and Social Research (Issue 1). http://jurnal.goretanpena.com/index.php/JSSR
Dinas Kominfo Medan. (2021). Definisi Smart City. https://portalsmartcity.medan.go.id/welcome/detail_tentang
Hartono, A. H., Rahma, S., Ginting, B., & Pohan, S. (2023). IMPLEMENTASI TEKNOLOGI INFORMASI DALAM PELAYANAN PUBLIK: STUDI KASUS KOTA MEDAN SEBAGAI SMART CITY. 01(02), 265–268. https://jurnal.ittc.web.id/index.php/jiksp/index
Hasana, T. N., & Purwaningtyas, F. (2023). Information Literacy Challenges in Rural: A Qualitative Study on Access and Use of Information Sources in the Village of Bandar Setia (Vol. 7, Issue 2).
Kominfo. (2019). Perizinan Terintegrasi Online di PTSP dengan siCANTIK Cloud. https://aptika.kominfo.go.id/2019/06/perizinan-terintegrasi-online-di-ptsp-dengan-sicantik-cloud
Komisi Informasi Pusat. (2025, April 25). Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional – Layanan Aspirasi dan Pengaduan Online Rakyat. https://komisiinformasi.go.id/read/25/04/2025/Sistem-Pengelolaan-Pengaduan-Pelayanan-Publik-Nasional-%E2%80%93-Layanan-Aspirasi-dan-Pengaduan-Online-Rakyat
Miles, B. M., Huberman, A. M., & Saldana, J. (2014). Qualitative Data Analysis: A Methods Sourcebook (3 rd ed). Sage Publications.
Moore, M. H. (1995). Creating Public Value: Strategic Management in Government. Harvard University Press.
Nam, T., & Pardo, T. A. (2011). Conceptualizing smart city with dimensions of technology, people, and institutions. ACM International Conference Proceeding Series, 282–291. https://doi.org/10.1145/2037556.2037602
Pemprov Sumatera Utara. (2025, April 23). Pemprov Sumut Imbau Masyarakat Manfaatkan LAPOR untuk Sampaikan Pengaduan dan Aspirasi. https://sumutprov.go.id/artikel/artikel/pemprov-sumut-imbau-masyarakat-manfaatkan-lapor-untuk-sampaikan-pengaduan-dan-aspirasi
Sabani, A. (2020). Investigating the influence of transparency on the adoption of e-Government in Indonesia. Journal of Science and Technology Policy Management, Vol. 12 No. 2, 236–255. https://doi.org/https://doi.org/10.1108/JSTPM-03-2020-0046
Sitepu, Y. S., & Rajagukguk, M. (2022). Digital Literacy Competence Survey in Medan City. Jurnal ASPIKOM, 7(1), 173. https://doi.org/10.24329/aspikom.v7i1.1067
Suhendra, A., & Ginting, A. H. (2018). MATRA PEMBARUAN. Matra Pembaruan. https://doi.org/10.21787/mp.2.3.2018.185-195
Published
2025-12-24
How to Cite
Dewi, Y. S., Lubis, A. F. A., Ilham, A. R., & Ginting, G. D. H. (2025). TRANSFORMASI DIGITAL LAYANAN PUBLIK KOTA MEDAN: BAGAIMANA SMART CITY MENINGKATKAN EFISIENSI DAN TRANSPARANSI, 9(2), 318-332. https://doi.org/https://doi.org/10.36859/jcp.v9i2.4714
Section
Articles
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