MANAJEMEN PENGETAHUAN PADA SEKTOR PUBLIK: SEBUAH TINJAUAN LITERATUR SISTEMATIS 2010-2021
Abstract
This paper examines the phenomenon of knowledge management in public sector. Public sector knowledge management is an important area of research because it has benefits not only for the organization itself but also for the public interest. Public sector knowledge management in Indonesia is part of bureaucratic reform since 2010. However, based on the Knowledge Global Index, Indonesia's ranking is still below the world average. This review is based on a systematic literature review using the Scopus database. A collection of 44 journal sources is analyzed providing a comprehensive overview of public sector knowledge management over the past 10 years from 2010 to February 2021. This paper describes descriptive analysis and content analysis. Descriptive analysis is described in the form of location, research background, methodology, characteristics sample and research thematic. The results of the study found that there were themes and areas that were over-analyzed, while others were under-investigated. In addition, future researchers should also take a deeper methodological approach to enrich the literature. The content analysis describes the urgency of knowledge management in the public sector in Indonesia and the strategies the Indonesian government needs in implementing public sector knowledge management.
References
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knowledge management in the public sector of Pakistan. 19(4), 471-478.
Abdulmuhsin, A. A., Zaker, R. A., & Asad, M. M. (2021). How exploitative
leadership influences on knowledge management processes: the moderating
role of organisational citizenship behaviour. International journal of
organizational analysis
(2005), ahead-of-print(ahead-of-print).
doi:10.1108/IJOA-09-2020-2424
Al-Athari, A., & Zairi, M. (2001). Building benchmarking competence through
knowledge management capability - An empirical study of the Kuwaiti
context. Benchmarking : an international journal, 8(1), 70-80.
doi:10.1108/14635770110383489
Al Ahbabi, S. A., Singh, S. K., Balasubramanian, S., & Gaur, S. S. (2019).
Employee perception of impact of knowledge management processes on
public sector performance. Journal of knowledge management, 23(2), 351373.
doi:10.1108/JKM-08-2017-0348
Al
Yami, M., & Ajmal, M. M. (2019). Pursuing sustainable development with
knowledge management in public sector. VINE journal of information and knowledge management systems, 49(4), 568-593. doi:10.1108/VJIKMS-052019-0068
Al Yami, M., Ajmal, M. M., Balasubramanian, S. J. V. J. o. I., & Systems, K. M.
(2021). Does size matter? The effects of public sector organizational size’on
knowledge management processes and operational efficiency.
Alatawi, F. M. H., Dwivedi, Y. K., Williams, M. D., & Rana, N. P. (2012). A review
of knowledge management in the public sector across Arab countries:
Lessons learnt from developed and developing world. Paper presented at the
European, Mediterranean & Middle Eastern Conference on Information
Systems.
Albreiki, S., & Bhaumik, A. A. A. J. d. (2019). The Influence of Knowledge
Management on the Smart Government Effectiveness: An Empirical Study
in UAE. 11, 12.
Alvarenga, A., Matos, F., Godina, R., & C. O. Matias, J. (2020). Digital
Transformation and Knowledge Management in the Public Sector.
Sustainability (Basel, Switzerland), 12(14), 5824. doi:10.3390/su12145824
Bappenas. (2016). Kajian Internalisasi Manajemen Pengetahuan dalam
Penyusunan Kebijakan Bidang Tata Ruang dan Pertanahan. Jakarta
BPKP. (2014). Meningkatan Kompetensi APIP dengan Diklat Auditor Ahli.
Retrieved
from
http://www.bpkp.go.id/bali/berita/read/11845/0/meningkatan-kompetensiapip-dengan-diklat-auditor-
Cahyaningsih,
E.,
Sensuse,
D.
I.,
Wibowo,
W.
C.,
Latifah,
R.,
&
Sari,
W.
P.
(2016).
NUSANTARA:
A new design of knowledge management system in
Indonesia. Paper presented at the 2016 International Conference on
Information Technology Systems and Innovation (ICITSI).
Chiu, C.-N., & Chen, H.-H. (2016). The study of knowledge management capability
and organizational effectiveness in Taiwanese public utility: the mediator
role of organizational commitment. SpringerPlus, 5(1), 1520-1520.
doi:10.1186/s40064-016-3173-6
Choy Chong, S., Salleh, K., Noh Syed Ahmad, S., & Syed Omar Sharifuddin, S.-I.
(2011). KM implementation in a public sector accounting organization: an
empirical investigation. Journal of knowledge management, 15(3), 497512.
doi:10.1108/13673271111137457
Chu, K.-w. (2016). Leading knowledge management in a secondary school. Journal
of knowledge management, 20(5), 1104-1147. doi:10.1108/JKM-10-20150390
Colnar, S., & Dimovski, V. J. M. J. o. C. M. I. (2017). Knowledge management
initiatives benefits for the Slovenian public sector. 22(Special Issue), 145161.
Cong,
X.,
Li‐Hua, R., & Stonehouse, G. (2007). Knowledge management in the
Chinese public sector: empirical investigation. Journal of technology
management in China, 2(3), 250-263. doi:10.1108/17468770710825188
De Angelis, C. T. (2013). A knowledge management and organizational
intelligence model for public administration. International Journal of
Public Administration: Knowledge Management and Public
Administration: Good Bedfellows or Potential Sparring Partners, 36(11),
807-819.
Edge, K. (2005). Powerful public sector knowledge management: a school district
example. Journal of knowledge management.
Farazmand, A. (2017). Governance reforms: The good, the bad, and the ugly; and
the sound: Examining the past and exploring the future of public
organizations. Public Organization Review, 17(4), 595-617.
Girard, J. P., & McIntyre, S. (2010). Knowledge management modeling in public
sector organizations: a case study. International Journal of Public Sector
Management, 23(1), 71-77. doi:10.1108/09513551011012330
Irawanto, D. W. J. J. o. D. M. (2009). An analysis of national culture and leadership
practices in Indonesia. 4(2), 41-48.
Jesson, J., Matheson, L., & Lacey, F. M. (2011). Doing your literature review:
Traditional and systematic techniques.
Joshi, H., Farooquie, J. A., & Chawla, D. (2016). Knowledge Management
Practices in Indian Organizations—A Sectoral Comparison. Vision (New
Delhi, India), 20(3), 211-223. doi:10.1177/0972262916651534
Karim, N. S. A., & Valaei, N. J. I. J. o. K. M. S. (2020). Does ambidexterity in
leadership strategies influence public sectors' KM readiness in terms of
SECI processes? , 11(1), 20-40.
Kemenkeu. (2019). Ini Sederet Tantangan Dana Riset. Retrieved from
https://www.kemenkeu.go.id/publikasi/berita/ini-sederet-tantangan-danariset/
KemenpanRB. (2011). Permenpan RB Nomor 14 Tahun 2011 tentang Pedoman
Pelaksanaan Program Manajemen Pengetahuan
(Knowledge
Management).
Krippendorff, K. (2013). Content analysis: An introduction to its methodology:
Sage publications.
Laihonen, H., & Kokko, P. (2020). Knowledge management and hybridity of
institutional logics in public sector. Knowledge management research
practice, 1-15.
Liebowitz, J. (2003). Addressing the Human Capital Crisis in the Federal
Government: A Knowledge Management Perspective. Burlington: Taylor &
Francis Group.
Mafabi, S., Munene, J., & Ntayi, J. (2012). Knowledge management and
organisational resilience: Organisational innovation as a mediator in
Uganda parastatals. Journal of Strategy Management Accounting
Research.
Magnier-Watanabe, R., Benton, C., Senoo, D. J. K. m. r., & practice. (2011). A
study of knowledge management enablers across countries. 9(1), 17-28.
McAdam, R., Hazlett, S. A., & Casey, C. (2005). Performance management in the
UK public sector: Addressing multiple stakeholder complexity. The
International journal of public sector management, 18(3), 256-273.
doi:10.1108/09513550510591542
Mitrović, Z., Obradović, V., & Suknović, M. J. S. J. o. M. (2018). Knowledge
management in the public sector: The case of Serbian local government.
13(2), 293-309.
Pandey, S. C., & Dutta, A. J. I. J. o. K.-B. D. (2015). Knowledge infrastructure
capabilities and knowledge management: case of an Indian public sector
undertaking. 6(1), 50-64.
Praditya, D. (2012). Knowledge Management dalam Pemerintahan Daerah. Jurnal
Penelitian Komunikasi, 15(2).
Prasojo, E. (2020). Memimpin Reformasi Birokrasi: Kompleksitas dan Dinamika
Perubahan Birokrasi Indonesia: Prenada Media.
Purwasih, N. (2014). Strategi Manajemen Pengetahuan dala Mendukung Program
Reformasi Birokrasi: Studi Kasus Kementerian Perindustrian. Universitas
Indonesia.
Rachmawati, U. A., & Sensuse, D. I. (2010). Perspektif Knowledge Management
pada E-Government di Indonesia. Paper presented at the Seminar Nasional
Aplikasi Teknologi Informasi (SNATI).
Rakhmani, I., Sakhiyya, Z., Ramadhan, A., & Agahari, W. (2020). Melakukan Riset
di Indonesia.
Rowley, J., & Seba, I. (2010). Knowledge management in UK police forces. Journal
of
knowledge
management,
14(4),
611-626.
doi:10.1108/13673271011059554
Salleh, K. (2013). Knowledge sharing and knowledge management modelling in
public sector accounting organisation: case evidence from Malaysia.
International Journal of Knowledge-Based Development, 4(4), 363-381.
Salleh, K., Ahmad, S. N. S., Ikhsan, S. O. S. S., & Chong, S. C. J. E. G., An
International Journal. (2011). Perceived KM benefits and obstacles: a
survey on government institutions. 8(4), 327-342.
Sensuse, D. I., Cahyaningsih, E., & Wibowo, W. C. J. P. C. S. (2015). Knowledge
management: organizational culture in Indonesian government human
capital management. 72, 485-494.
Siddiqui, S. H., Rasheed, R., Nawaz, M. S., & Abbas, M. (2019). Knowledge Sharing
and Innovation Capabilities: The Moderating Role of Organizational
Learning. Pakistan Journal of Commerce and Social Sciences, 13(2), 455486.
Susanty,
A.
I.,
Yuningsih,
Y.,
&
Anggadwita,
G.
(2019).
Knowledge
management
practices
and
innovation
performance.
Journal
of
Science
and
Technology
Policy
Management,
10(2),
301-318.
doi:10.1108/JSTPM-03-2018-0030
Titi
Amayah, A. (2013). Determinants of knowledge sharing in a public sector
organization. Journal of knowledge management, 17(3), 454-471.
doi:10.1108/JKM-11-2012-0369
Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a Methodology for
Developing Evidence-Informed Management Knowledge by Means of
Systematic Review. British journal of management, 14(3), 207-222.
doi:10.1111/1467-8551.00375
UNDP. (2020). Global Knowledge Index. Retrieved from Dubai:
Ward, V., House, A., & Hamer, S. (2009). Developing a Framework for
Transferring Knowledge Into Action: A Thematic Analysis of the Literature. Journal of health services research & policy, 14, 156-164.
doi:10.1258/jhsrp.2009.008120
Wiig, K. M. (2002). Knowledge management in public administration. Journal of
knowledge management, 6(3), 224-239. doi:10.1108/13673270210434331
Zhou, Z., Gao, F. J. I. J. o. C. S., & Security, N. (2007). E-government and
Knowledge Management. 7(6), 285-289.
knowledge management in the public sector of Pakistan. 19(4), 471-478.
Abdulmuhsin, A. A., Zaker, R. A., & Asad, M. M. (2021). How exploitative
leadership influences on knowledge management processes: the moderating
role of organisational citizenship behaviour. International journal of
organizational analysis
(2005), ahead-of-print(ahead-of-print).
doi:10.1108/IJOA-09-2020-2424
Al-Athari, A., & Zairi, M. (2001). Building benchmarking competence through
knowledge management capability - An empirical study of the Kuwaiti
context. Benchmarking : an international journal, 8(1), 70-80.
doi:10.1108/14635770110383489
Al Ahbabi, S. A., Singh, S. K., Balasubramanian, S., & Gaur, S. S. (2019).
Employee perception of impact of knowledge management processes on
public sector performance. Journal of knowledge management, 23(2), 351373.
doi:10.1108/JKM-08-2017-0348
Al
Yami, M., & Ajmal, M. M. (2019). Pursuing sustainable development with
knowledge management in public sector. VINE journal of information and knowledge management systems, 49(4), 568-593. doi:10.1108/VJIKMS-052019-0068
Al Yami, M., Ajmal, M. M., Balasubramanian, S. J. V. J. o. I., & Systems, K. M.
(2021). Does size matter? The effects of public sector organizational size’on
knowledge management processes and operational efficiency.
Alatawi, F. M. H., Dwivedi, Y. K., Williams, M. D., & Rana, N. P. (2012). A review
of knowledge management in the public sector across Arab countries:
Lessons learnt from developed and developing world. Paper presented at the
European, Mediterranean & Middle Eastern Conference on Information
Systems.
Albreiki, S., & Bhaumik, A. A. A. J. d. (2019). The Influence of Knowledge
Management on the Smart Government Effectiveness: An Empirical Study
in UAE. 11, 12.
Alvarenga, A., Matos, F., Godina, R., & C. O. Matias, J. (2020). Digital
Transformation and Knowledge Management in the Public Sector.
Sustainability (Basel, Switzerland), 12(14), 5824. doi:10.3390/su12145824
Bappenas. (2016). Kajian Internalisasi Manajemen Pengetahuan dalam
Penyusunan Kebijakan Bidang Tata Ruang dan Pertanahan. Jakarta
BPKP. (2014). Meningkatan Kompetensi APIP dengan Diklat Auditor Ahli.
Retrieved
from
http://www.bpkp.go.id/bali/berita/read/11845/0/meningkatan-kompetensiapip-dengan-diklat-auditor-
Cahyaningsih,
E.,
Sensuse,
D.
I.,
Wibowo,
W.
C.,
Latifah,
R.,
&
Sari,
W.
P.
(2016).
NUSANTARA:
A new design of knowledge management system in
Indonesia. Paper presented at the 2016 International Conference on
Information Technology Systems and Innovation (ICITSI).
Chiu, C.-N., & Chen, H.-H. (2016). The study of knowledge management capability
and organizational effectiveness in Taiwanese public utility: the mediator
role of organizational commitment. SpringerPlus, 5(1), 1520-1520.
doi:10.1186/s40064-016-3173-6
Choy Chong, S., Salleh, K., Noh Syed Ahmad, S., & Syed Omar Sharifuddin, S.-I.
(2011). KM implementation in a public sector accounting organization: an
empirical investigation. Journal of knowledge management, 15(3), 497512.
doi:10.1108/13673271111137457
Chu, K.-w. (2016). Leading knowledge management in a secondary school. Journal
of knowledge management, 20(5), 1104-1147. doi:10.1108/JKM-10-20150390
Colnar, S., & Dimovski, V. J. M. J. o. C. M. I. (2017). Knowledge management
initiatives benefits for the Slovenian public sector. 22(Special Issue), 145161.
Cong,
X.,
Li‐Hua, R., & Stonehouse, G. (2007). Knowledge management in the
Chinese public sector: empirical investigation. Journal of technology
management in China, 2(3), 250-263. doi:10.1108/17468770710825188
De Angelis, C. T. (2013). A knowledge management and organizational
intelligence model for public administration. International Journal of
Public Administration: Knowledge Management and Public
Administration: Good Bedfellows or Potential Sparring Partners, 36(11),
807-819.
Edge, K. (2005). Powerful public sector knowledge management: a school district
example. Journal of knowledge management.
Farazmand, A. (2017). Governance reforms: The good, the bad, and the ugly; and
the sound: Examining the past and exploring the future of public
organizations. Public Organization Review, 17(4), 595-617.
Girard, J. P., & McIntyre, S. (2010). Knowledge management modeling in public
sector organizations: a case study. International Journal of Public Sector
Management, 23(1), 71-77. doi:10.1108/09513551011012330
Irawanto, D. W. J. J. o. D. M. (2009). An analysis of national culture and leadership
practices in Indonesia. 4(2), 41-48.
Jesson, J., Matheson, L., & Lacey, F. M. (2011). Doing your literature review:
Traditional and systematic techniques.
Joshi, H., Farooquie, J. A., & Chawla, D. (2016). Knowledge Management
Practices in Indian Organizations—A Sectoral Comparison. Vision (New
Delhi, India), 20(3), 211-223. doi:10.1177/0972262916651534
Karim, N. S. A., & Valaei, N. J. I. J. o. K. M. S. (2020). Does ambidexterity in
leadership strategies influence public sectors' KM readiness in terms of
SECI processes? , 11(1), 20-40.
Kemenkeu. (2019). Ini Sederet Tantangan Dana Riset. Retrieved from
https://www.kemenkeu.go.id/publikasi/berita/ini-sederet-tantangan-danariset/
KemenpanRB. (2011). Permenpan RB Nomor 14 Tahun 2011 tentang Pedoman
Pelaksanaan Program Manajemen Pengetahuan
(Knowledge
Management).
Krippendorff, K. (2013). Content analysis: An introduction to its methodology:
Sage publications.
Laihonen, H., & Kokko, P. (2020). Knowledge management and hybridity of
institutional logics in public sector. Knowledge management research
practice, 1-15.
Liebowitz, J. (2003). Addressing the Human Capital Crisis in the Federal
Government: A Knowledge Management Perspective. Burlington: Taylor &
Francis Group.
Mafabi, S., Munene, J., & Ntayi, J. (2012). Knowledge management and
organisational resilience: Organisational innovation as a mediator in
Uganda parastatals. Journal of Strategy Management Accounting
Research.
Magnier-Watanabe, R., Benton, C., Senoo, D. J. K. m. r., & practice. (2011). A
study of knowledge management enablers across countries. 9(1), 17-28.
McAdam, R., Hazlett, S. A., & Casey, C. (2005). Performance management in the
UK public sector: Addressing multiple stakeholder complexity. The
International journal of public sector management, 18(3), 256-273.
doi:10.1108/09513550510591542
Mitrović, Z., Obradović, V., & Suknović, M. J. S. J. o. M. (2018). Knowledge
management in the public sector: The case of Serbian local government.
13(2), 293-309.
Pandey, S. C., & Dutta, A. J. I. J. o. K.-B. D. (2015). Knowledge infrastructure
capabilities and knowledge management: case of an Indian public sector
undertaking. 6(1), 50-64.
Praditya, D. (2012). Knowledge Management dalam Pemerintahan Daerah. Jurnal
Penelitian Komunikasi, 15(2).
Prasojo, E. (2020). Memimpin Reformasi Birokrasi: Kompleksitas dan Dinamika
Perubahan Birokrasi Indonesia: Prenada Media.
Purwasih, N. (2014). Strategi Manajemen Pengetahuan dala Mendukung Program
Reformasi Birokrasi: Studi Kasus Kementerian Perindustrian. Universitas
Indonesia.
Rachmawati, U. A., & Sensuse, D. I. (2010). Perspektif Knowledge Management
pada E-Government di Indonesia. Paper presented at the Seminar Nasional
Aplikasi Teknologi Informasi (SNATI).
Rakhmani, I., Sakhiyya, Z., Ramadhan, A., & Agahari, W. (2020). Melakukan Riset
di Indonesia.
Rowley, J., & Seba, I. (2010). Knowledge management in UK police forces. Journal
of
knowledge
management,
14(4),
611-626.
doi:10.1108/13673271011059554
Salleh, K. (2013). Knowledge sharing and knowledge management modelling in
public sector accounting organisation: case evidence from Malaysia.
International Journal of Knowledge-Based Development, 4(4), 363-381.
Salleh, K., Ahmad, S. N. S., Ikhsan, S. O. S. S., & Chong, S. C. J. E. G., An
International Journal. (2011). Perceived KM benefits and obstacles: a
survey on government institutions. 8(4), 327-342.
Sensuse, D. I., Cahyaningsih, E., & Wibowo, W. C. J. P. C. S. (2015). Knowledge
management: organizational culture in Indonesian government human
capital management. 72, 485-494.
Siddiqui, S. H., Rasheed, R., Nawaz, M. S., & Abbas, M. (2019). Knowledge Sharing
and Innovation Capabilities: The Moderating Role of Organizational
Learning. Pakistan Journal of Commerce and Social Sciences, 13(2), 455486.
Susanty,
A.
I.,
Yuningsih,
Y.,
&
Anggadwita,
G.
(2019).
Knowledge
management
practices
and
innovation
performance.
Journal
of
Science
and
Technology
Policy
Management,
10(2),
301-318.
doi:10.1108/JSTPM-03-2018-0030
Titi
Amayah, A. (2013). Determinants of knowledge sharing in a public sector
organization. Journal of knowledge management, 17(3), 454-471.
doi:10.1108/JKM-11-2012-0369
Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a Methodology for
Developing Evidence-Informed Management Knowledge by Means of
Systematic Review. British journal of management, 14(3), 207-222.
doi:10.1111/1467-8551.00375
UNDP. (2020). Global Knowledge Index. Retrieved from Dubai:
Ward, V., House, A., & Hamer, S. (2009). Developing a Framework for
Transferring Knowledge Into Action: A Thematic Analysis of the Literature. Journal of health services research & policy, 14, 156-164.
doi:10.1258/jhsrp.2009.008120
Wiig, K. M. (2002). Knowledge management in public administration. Journal of
knowledge management, 6(3), 224-239. doi:10.1108/13673270210434331
Zhou, Z., Gao, F. J. I. J. o. C. S., & Security, N. (2007). E-government and
Knowledge Management. 7(6), 285-289.
Published
2021-08-20
How to Cite
Aryanti, D., & Prasojo, E. (2021). MANAJEMEN PENGETAHUAN PADA SEKTOR PUBLIK: SEBUAH TINJAUAN LITERATUR SISTEMATIS 2010-2021. Jurnal Academia Praja : Jurnal Magister Ilmu Pemerintahan, 4(2), 333-357. https://doi.org/https://doi.org/10.36859/jap.v4i2.445
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