SYSTEMATIC LITERATURE REVIEW: PENERAPAN E-GOVERMENT DALAM MENINGKATKAN PELAYANAN PUBLIK

  • Syamsuddin Syamsuddin Universitas Muhammadiyah Sinjai https://orcid.org/0000-0002-8125-2626
  • Adi Nawir Universitas Muhammadiyah Sinjai
  • Muhlis Hajar Adiputra Universitas Muhammadiyah Sinjai
  • Abd Wahid Universitas Muhammadiyah Sinjai
  • Sukarno Hatta Universitas Muhammadiyah Sinjai
DOI: https://doi.org/10.36859/jap.v8i1.3252

Abstract

This research is to analyze the application of e-government in improving public services. The research method used is systematic literature review (SLR) using the Scopus data base. A total of 271 articles sourced from scopus accounts. The results showed that the application of e-government has had a significant impact on the quality of public services, although there are variations in success in various countries. It can be seen that the UK is the highest country in discussing E-Goverment in improving public services. with 39 articles from 2020 to 2024. The main supporting factors include government commitment, adequate technology infrastructure, digital innovation, and employee competence. However, challenges such as lack of socialization, limited infrastructure, and low synergy between institutions still need to be addressed. The optimization strategies include strengthening technological infrastructure, improving public education, developing responsive policies, and service innovation to ensure the sustainability and effectiveness of e-government across countries.

lanjutan dan efektivitas e-government di seluruh negara

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Published
2025-02-28
How to Cite
Syamsuddin, S., Nawir, A., Adiputra, M., Wahid, A., & Hatta, S. (2025). SYSTEMATIC LITERATURE REVIEW: PENERAPAN E-GOVERMENT DALAM MENINGKATKAN PELAYANAN PUBLIK. Jurnal Academia Praja : Jurnal Magister Ilmu Pemerintahan, 8(1), 91-109. https://doi.org/https://doi.org/10.36859/jap.v8i1.3252
Issue
Vol 8 No 1 (2025): Academia Praja : Jurnal Ilmu Politik, Pemerintahan, dan Administrasi Publik
Section
Articles
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