IMPLEMENTASI SISTEM INFORMASI ONLINE LAYANAN ADMINISTRASI (SiOLA) KEMENTERIAN DALAM NEGERI
Abstract
The Implementation of a policy is important. It is even mentioned to be more important than planning in a management system. SiOLA is one of the policies issued by the Ministry of Home Affairs of the Republic of Indonesia (Kemendagri) to tackle various problems in communicating with the public regarding administrative services. This research aims to determine the causing factors the lack of optimal implementation of the Ministry of Home Affairs' Online Administration Service Information System (SiOLA). The used method is a qualitative research method with a case study approach. Data collection was carried out through observation, interviews and document review. The research results indicate that several factors cause the implementation of SiOLA as a form of implementing an Electronic Based Government System (SPBE) or e-government is not optimal. The theory using is Van Meter Van Horn, which analyzes factors that are not yet optimal. Firstly, the Resource (Human) Factor, in the form of there still being authorized officials, who handle consultation themes in the relevant Work Units are not yet fully implementing the SOP (Not updating service progress, so it cannot be tracked. Secondly, Attitude and Behavioral Characteristic Factors, in the form of the results of the 2023, Community Satisfaction Survey Report, which have been exposed, there are still opinions from service user respondents, who assess that the implementation of SiOLA still has weaknesses in its management. Thirdly, Social, Economic and Political Environment (Economy) Factors, in the form of an increase in the number of visits, which is due to the belief that direct services are more convincing; the attractiveness of the City of Jakarta and the existence of official travel compensation.
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Perundang-Undangan :
Undang-Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik
Peraturan Pemerintah Nomor 96 Tahun 2012 Tentang Pelaksanaan Undang Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik
Peraturan Presiden Republik Indonesia nomor 95 tahun 2018 tentang Sistem Pemerintahan Berbasis Elektronik
Keputusan Menteri Dalam Negeri Nomor 061-3755 Tahun 2014 tentang Pembentukan Unit Layanan Administrasi di Kemendagri
Peraturan Menteri Dalam Negeri Nomor 43 Tahun 2015 tentang Organisasi dan Tata Kerja Kementerian Dalam Negeri
Surat Menteri Dalam Negeri Nomor 555.4/2727/SJ Tanggal 1 April 2019 Hal Penerapan dan Pemanfaatan Aplikasi SiOLA di Unit Layanan Administrasi Kemendagri yang ditujukan kepada Pejabat Eselon I di lingkungan Kemendagri
Surat Menteri Dalam Negeri Nomor 061/1249/SJ Tanggal 10 Februari 2020 Hal Penerapan dan Pemanfaatan Layanan Online Aplikasi SiOLA yang ditujukan kepada Gubernur/Bupati/Walikota seluruh Indonesia;
Surat Edaran Menteri Dalam Negeri Nomor 061/4620/SJ Tanggal 14 Agustus 2020 Tentang Optimalisasi Penggunaan Aplikasi SiOLA Kementerian Dalam Negeri
Media Online :
https://mediaindonesia.com/teknologi/461342/maksimalkan-digitalisasi-pelayanan-publik
Kota Surabaya :https://kemensos.go.id/benchmarking-pelayanan-terpadu-di-kota-surabaya
Kabupaten Bone :https://bone.go.id/2020/02/19/penerapan-dan-pemanfaatan-layanan-online-di-aplikasi-siola/
Provinsi Aceh :https://dlhk.acehprov.go.id/2020/02/info-penerapan-dan-pemanfaatan-layanan-online-di-aplikasi-siola/
Provinsi Banten :https://biropemotda.bantenprov.go.id/index.php?/post/bimtek-aplikasi-simpel
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